TERMS AND CONDITIONS OF PURCHASE

Sometimes doubts arise about online purchases, and that is why we have created this page to give some clarity and so that you can proceed to buy with complete peace of mind.

 

PAYMENT METHODS

Credit or debit card:

  • No surcharge or payment fees
  • Payments are processed through our secure virtual POS by Banco Santander
  • Your card details are not collected and are always travel encrypted

Wire or bank transfer:

  • If it is not possible to pay by card, we can process orders paid by bank transfer. Contact us at sales@mypalmio.com

 

 

PRICES

All prices shown include 21% VAT.

SHIPPING

You can check the different shipping options here.

 

RETURNS AND EXCHANGES

You can return your purchase within 15 business days after the product delivery confirmation. Personalized items cannot be returned or replaced.

If the reason for the return is attributable to Palmio, the cost of the return shipment will be borne by Palmio. If the reason is another, the cost of the return will be borne by the customer.

 

The steps to follow to proceed with the return or exchange of a product are:

1- Send an email with the order information and a description of the return or exchange you want to do to this address: sales@mypalmio.com

2- Palmio will inform the customer of the address to which the product should be sent.

3- The customer must send it through a courier company of their choice or ask Palmio to order a pick up.

4- Once we receive the shipment, our staff will check that everything is in the same conditions in which it was sent and will proceed to refund the value of the returned products or make the change as quickly as possible, within a maximum period of 30 days.

 

It is essential that the product and its accessories are in perfect condition and in their original packaging. In addition, it is your responsibility that it is packed correctly to avoid possible damage during transport back to our offices.

 

PERSONAL INFORMATION

We will ask you for the information strictly necessary to process the order.

Important: we don’t sell/rent or will sell/rent your data to anyone. It’s safe with us.

If you have any questions, please tell us!